Customer Contact Representative

Job Title:

Analyst/Senior Analyst
Location:

Noida (Sector 63)
Reports to:

Team Leader / Process Manager
Process Type : 100% Inbound – Voice

Job Summary
We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.

Key Responsibilities:
Handle 70–100 inbound customer calls per day related to banking products and services
Resolve Level 1 customer queries accurately within defined turnaround times
Provide clear information, service support, and ensure first-call resolution wherever possible
Follow all process guidelines, quality standards, and compliance requirements
Maintain high standards of attendance, productivity, and schedule adherence

Eligibility Criteria