Customer Contact Representative

Job Title: Analyst/Senior Analyst

Location: Noida (Sector 63)

Reports to: Team Leader / Process Manager

Process Type: 100% Inbound – Voice

Job Summary

We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.

Key Responsibilities:

• Handle 70–100 inbound customer calls per day related to banking products and services
• Resolve Level 1 customer queries accurately within defined turnaround times
• Provide clear information, service support, and ensure first-call resolution wherever possible
• Follow all process guidelines, quality standards, and compliance r...