Customer Contact Representative

Job Title: Analyst/Senior Analyst Location: Noida (Sector 63) Reports to: Team Leader / Process Manager Process Type : 100% Inbound – Voice Job Summary We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards. Key Responsibilities: Handle 70–100 inbound customer calls per day related to banking products and services Resolve Level 1 customer queries accurately within defined turnaround times Provide clear information, service support, and ensure first-call resolution wherever possible Follow all process guidelines, quality standards, and compliance requirements Maintain high standards of attendance, productivity, and schedule adherence Eligibility Criteria Strong verbal communication skills with clear articulation Hands-on experience mana...