Customer Contact Specialist

Vibe Recruit are excited to be recruiting for a Customer Service Specialist to join a busy and forward-thinking Occupational Health team based in Abingdon. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and thrives in a fast-paced service environment.

You will be the first point of contact for customers, providing professional support, managing service bookings, and ensuring every interaction reflects a Right First Time approach. This role plays a key part in ensuring smooth clinic operations and supporting internal teams across the business.

Key Responsibilities

Customer Support - Respond to customer queries via phone and email with professionalism, empathy and accuracy.
Service Bookings - Manage bookings for Occupational Health services, guiding customers through the process.
Clinic Coordination - Open and manage clinic schedules, source resources and ensure appointments are set up correctly....