Customer Contact Team Operator

About the role

 
This role provides quality customer service through switchboard operations to customers, stakeholders, service providers and members of the public at their first point of contact with NSW Trustee and Guardian.

This role is required to demonstrate exemplary customer service that aligns to NSW Trustee and Guardian Customer Excellence Principles, at all times, for all enquiries.

This is an exciting opportunity that will see you:

Deliver professional customer service that is reflective of NSW Trustee and Guardian’s Customer Excellence Principles.

Respond promptly, and effectively to triage all enquiries from customers, stakeholders, service providers and members of the public, ensuring service level agreements are met.

Engage in training, to ensure a sound understanding of NSW Trustee and Guardian products, services and processes, and improve the delivery of quality service.

For more information ...