Customer Delight Analyst

Description and Requirements

We are looking for acts as a liaison between business, operations, and technology areas, being responsible for analyzing requirements, proposing technical solutions, supporting development, and ensuring that systems and processes meet the company's operational and strategic needs. 

The role requires an analytical profile, organization, attention to detail, and effective communication, as well as the ability to translate business and operational demands into efficient and sustainable IT solutions.

Key responsibilities include:

• Gathering and documenting functional and technical requirements;
• Analyzing and improving business processes;
• Supporting system testing, deployment, and maintenance;
• Performing root-cause analysis and proposing solutions;
• Providing system support to the accredited network, receiving and managing system-related tickets (such as MDS), acting as the point of cont...