Customer Delivery Manager

The Managed Services Customer Delivery Manager drives the end-to-end execution of managed services contracts for a designated customer account. This includes overseeing service delivery, managing care operations, and ensuring the successful handling of cases and software upgrade deliveries. This role acts as the delivery process owner for all aspects of the business group-specific contract execution, accountable for revenue and profit, and is crucial in maintaining and enhancing customer satisfaction and operational excellence.

Service Delivery Management:

• Manages the delivery of the Managed Services portfolio, including case handling, emergency services, and software upgrade services, for customer contracts with varying business volumes and complexity.
• Ensures all aspects of the BG specific contract execution are met.

Customer Operations & Governance:

• Drives end-to-end care case handling...