Customer Delivery Manager

Customer Delivery Manager (CDM) - Managed Print Services (MPS)

Description -

Applies developed  subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities

• Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions.
• Serves as the primary contact for operational issues, managing performance metrics, reporting, and communication. ...