Customer Delivery Manager

Essential Duties and Responsibilities

1. Client Relationship Management & Value Delivery

• Lead and nurture strong client relationships, ensuring high levels of customer satisfaction and trust.
• Act as the primary point of contact for service-related matters, managing expectations and addressing concerns proactively.
• Conduct regular service review meetings with clients to ensure transparency, alignment and continuous value realization.
• Drive customer adoption of services and solutions to maximize value, ROI and long-term partnership growth.
• Discover new leads and identify opportunities for renewals, expansions and upsell in collaboration with account teams.

2. Service Operations, Governance & Continuous Improvement

• Oversee day-to-day managed service operations to ensure efficiency, quality, and service reliability.
• Lead service governance activities, ensuring adherence to stan...