Customer Engagement Banking Associate

Become a cornerstone of customer satisfaction as a Personal Banking Associate. Deliver tailored advice, facilitate digital education, and resolve customer inquiries with expertise.
This role involves understanding customer banking needs and guiding them to the proper solutions within a vibrant team environment. You will also contribute to ongoing improvements in branch processes while ensuring excellence in all customer interactions, fostering long-lasting relationships.
Key Responsibilities:
• Engage with clients on all banking-related queries
• Educate on emerging digital banking services
• Solve customer problems and escalate when needed
• Identify ways to enhance service practices
• Maintain accurate and compliant documentation
Requirements:
• High School diploma and 1+ years in banking preferred
• Required certification (Investment Funds Canada) within initial six months
• Proficient with MS Office and branch software systems
• Excellent verbal ...