Customer Engagement Executive (Outbound Service Call)

We are seeking a dynamic and customer-focused individual to join our team as Customer Engagement Executive. In this role, you will play a key part in ensuring a positive and professional customer experience by conducting outbound welcome calls and addressing customer needs with care.
Position Responsibilities

• Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support.
• Carry out ad-hoc outreach calls as assigned.
• Perform ancillary tasks to complete the call cycle effectively.
• Deliver a positive and professional customer experience, ensuring service excellence.
• Address and resolve customer queries and requests while adhering to service level agreements and turnaround time standards.
• Support ad-hoc projects and administrative tasks as required.
  

Required Qualifications