Customer Engagement Lead for Remote Team

Lead a high-performing customer engagement team with Randstad Professional in a remote role based in the GTA. Drive innovative strategies and enhance client experiences within the real estate industry.

As the Customer Engagement Team Lead, you will mentor remote customer care representatives across Ontario. This role requires at least 2-3 years in contact centre training or supervision. Utilize your analytical skills to optimize workflows and relationships, ensuring client satisfaction and team empowerment.

Key Responsibilities:
• Supervise and mentor remote customer care teams
• Design and refine employee onboarding and development
• Identify operational bottlenecks and optimize workflows
• Foster strong team relationships for maximum client retention
• Monitor KPIs and ensure high-quality service levels

Requirements:
• Reside in Ontario (GTA preferred)
• 2-3 years of contact centre training or supervisio...