Customer Engagement Manager 3

**Responsibilities**:- Leads team effort of individual contributors to resolve moderately complex issues.
- Acts as a first point of contact for top tier retail customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
- Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure)- Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Administers and coordinates the financial claim and data collection processes, the related prioritization and ensures the resolution of all the situations that arise to satisfy the requests of the partners.
- Works with partners and operational teams to reconcile financial disputes.
- Takes care of exceptions and particularities of the process (debts to partners)- Involved in the resolution of esca...