Customer Engagement Manager 3

Customer Engagement Manager (CEM)

We are seeking a Customer Engagement Manager (CEM) to manage and grow strategic client relationships across railroad, transportation, logistics, and supply‑chain customers.

• Build and manage strong relationships with enterprise clients, acting as a trusted advisor.
• Drive account growth by identifying expansion opportunities within existing engagements.
• Collaborate with delivery teams to ensure successful implementation and customer outcomes.
• Support cross‑selling and upselling initiatives in partnership with sales teams.
• Monitor account health, manage risks, and proactively resolve escalations.
• Conduct regular business reviews and align solutions with customer objectives.

Qualifications required

• 3–6 years of experience in customer engagement, account management, consulting, or client success roles.
• Prior experience working in a clien...