Customer Engagement Manager in Calgary

Become a key player at Fastfrate Group as a Customer Engagement Manager in Calgary. Oversee vital customer relationships and drive service excellence in this in office position.

At Fastfrate Group, you will manage key client accounts in Western Canada, ensuring service standards are consistently met. This role requires collaboration with sales and internal teams to resolve issues proactively and enhance customer satisfaction. You will also monitor performance metrics to identify growth opportunities, making a real impact on the business.

Key Responsibilities

• Manage structured customer engagement cycles and follow-ups
• Serve as the primary contact for sales escalations
• Monitor revenue trends and communicate proactively
• Coordinate with teams for timely customer concern resolution
• Track on-time performance metrics for improvement insights

Requirements

• Experience in customer engagement or accou...