Customer Engagement Officer

Job Summary

Customer Engagement Officer is responsible for providing timely and high-quality customer experience to all clients. The role serves as the link between the company's clients and HMO providers in addressing health benefits concerns. The Customer Engagement Officer proactively builds professional knowledge by staying updated on the latest trends, practices, and information related to healthcare benefits and options. The role also provides support in projects and helps free up administrative concerns in other operations departments, ensuring smooth coordination across the organization.

Duties and Responsibilities

Customer Engagement Operations

• Liaise between client HR or members and HMO providers to coordinate health benefits transactions (hospitalization, check-ups, claims processing).
• Respond to customer concerns/queries via tickets, email, SMS, or phone calls.
• Notify and update clients when issues require further assess...