Customer Engagement Representative

Make a real difference in people's home-buying journey—right from your own home.
is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands. This hourly 1099 contract role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You'll play a key part in helping customers find somewhere they will love to call home

Shifts for this position will be between 7 am and 7 pm US Central time.
What You'll Do

• Provide warm, responsive support across email, chat, and phone
• Build rapport with customers to understand their needs and guide them through the next step in their journey
• Use scripts and tools to create a consistent, top-tier customer experience
• Assign leads to the right partner agents or teams
• Troubleshoot questions or concerns with clarity and care
• Flag issues to t...