Customer Engagement Specialist

Overview

This role involves managing follow-up communications with clients and leads, ensuring timely engagement, and supporting lead generation efforts. You will work closely with the sales team to qualify contacts, book meetings, and maintain accurate CRM records while providing excellent customer experience through post-shipment surveys and quality assurance calls.

Job Highlights

Number of Paid Hours Per Week:
40 hours per week

Schedule:
9:00 AM – 6:00 PM EST (includes 1-hour unpaid break)

Work Arrangement:
Work from home

Contract:
Independent Contractor

Independent Contractor Perks

• Health Insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job
• Comprehensive support for payroll, HR, and IT through BruntWork

Responsibilities

• Manage follow-up sequences once an order has been received
• Follow u...