Customer Excellence Associate

Job Brief
The Customer Excellence Associate is responsible for delivering timely, accurate, and professional customer support across products, claims, and services through approved communication channels. The role focuses on managing customer enquiries and complaints in accordance with established turnaround times (TAT), service standards, and regulatory requirements, while ensuring a positive customer experience and supporting continuous service improvement.
Job Responsibilities
Customer Enquiries & Service Support
Attend to customer enquiries and service requests related to products, claims, and services through approved communication channels within established turnaround times (TAT).
Provide clear, accurate, and professional responses to customers in line with company service standards.
Ensure timely follow-ups and updates to customers on the status and progress of enquiries until resolution.
Complaints Management
Handle customer complaints by conducting bas...