Customer Excellence Head

This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Summary

#LI-Hybrid

As Customer Excellence Head, you will act as the execution engine for customer engagement success, ensuring best-in-class omnichannel orchestration, launch readiness, and content activation. You will drive excellence frameworks (ICE, IpEx, DRO) and enable high-impact customer journeys that improve engagement quality and business performance.

About the Role

Key responsibilities

• Lead omnichannel content activation and customer journey orchestration across CRM and marketing platforms
• Ensure readiness and execution of launch excellence processes including LRR
• Drive implementati...