Customer Excellence Manager

Customer Excellence Manager at Club Caddie

A dynamic, empowering workplace. The Customer Excellence Specialist (Manager) turns around struggling or unhappy customers to ensure long‑term satisfaction with our products and services.

Job Responsibilities

• Collaborate with sales, support, account management, development, and professional services to identify struggling customers, develop resolution plans, and follow up to ensure satisfaction.
• Coach, develop, and manage other customer excellence specialists and/or coordinators.
• Recommend and provide additional services including system audits and training.
• Assist the Collections department with customer calls when payment issues are identified.
• Manage distribution and follow‑up for customer survey results including support surveys, professional service surveys, system audit surveys, annual overall surveys.
• Work with other teams to op...