Customer Excellence Manager

Description

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. The Customer Excellence Specialist is responsible for turning around struggling or unhappy customers to ensure their long-term satisfaction with our products and services.
 

JOB RESPONSIBILITIES
Reporting to the Head of Operations, core responsibilities of the position are:
• Collaborating with other departments (sales, support, account management, development and professional services) to identify struggling customers, put together a plan for resolving their issues and follow up to ensure their satisfaction
• Coaching, developing and managing other customer excellence specialists and/or coordinators
• Recommending and providing additional services including system audits and training
• Assisting the Collections department with customer calls when they identify paym...