Customer Excellence Manager - West

About Daniels HealthSince 1986, Daniels Health has been a global leader in healthcare waste management, driven by a mission to create safer, more sustainable healthcare environments. Our operations depend on tight coordination between Customer Service, Operations, Transportation, and Billing to ensure service reliability and revenue protection.Role OverviewThe Customer Excellence Manager (BC, AB, MB) is a Senior Operational Leader responsible for both the quality of customer service execution and the disciplined operation of a regional Customer Service function. This role is not a traditional call-center management position. It requires a leader who can coach Customer Service teams on best practices in communication and escalation, while also ensuring accurate and timely execution of operational Customer Service work that directly impacts service delivery, routing, billing, and revenue recognition.

Key Responsibilities:

Customer Service Execution & Coac...