Customer Excellence Manager (Xico)

Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company.
Founded in ****, we have become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe.
Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing.
We think big, take ownership, and are empowered to drive meaningful impact.
Through hands‐on experience, mentorship, and continuous learning, we drive our own growth and learning.
With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture.What you'll doYou will continuously work on improving the customers' experience for the Brazilian market; leading cross...