Job Description
Department: Customer Excellence – Data
Location: Tokyo, Japan
Reports to: Customer Excellence Manager
Employment type: Permanent
Work model: Hybrid (shift-based including 1 weekend shift per month, no night shifts)
Employment is subject to applicable security screening (incl. SUPO, where required).
The Mission of the Customer Excellence Specialist
Deliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE’s satellite radar data.
As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.
Who We Are
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