Customer Experience Administrator (Internal Vacancy)

Customer Experience Administrator (Internal Vacancy)

Position summary

Job category: Call Centre and Telesales

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Tracker is seeking a proactive and detail-oriented Customer Experience Administrator to join our Customer Experience Contact Centre team at our Head Office in Johannesburg. The role provides administrative and operational support to enable efficient day-to-day running of the Contact Centre, including coordination of internal processes, communication, and general office administration.

• Administer customer experience incentive programmes and budgets (allocations, approvals, payroll submissions, and reporting).
• Coordinate procurement and payments (quotes, ordering, vendor payments, and purchase orders).
• Manage corporate credit card administration and reconcile...