Customer Experience Advisor

**Company Introduction**:
WorldStrides is the global leader in educational travel and experiential learning.
The company was founded in **** to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world.
WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports.
Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.
**Job Description**:
**Responsibilities**:
1. Customer Service:
- Address and resolve customer inquiries, concerns, and issues promptly and professionally.
- Maintain a positive and empathetic attitude towards families to ensure their satisfaction and loyalty.
2. Inbound and Outbound Outreach:
- Conduct proactive ou...