Customer Experience Advisor

The Opportunity

:
The Customer Experience Advisor will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support. Responsibilities include reviewing student documents for eligibility, submitting applications, and ensuring data accuracy. The role involves regular communication with partner schools and recruiters to resolve application issues and track progress. The specialist will be accountable for meeting individual and team KPIs, including response times, processing accuracy, and maintaining a high level of customer satisfaction.

What you’ll be doing every day:
 

Applicant Support & Advising

Assist applicants with program inquiries and requirements

Provide advisement to students on alternative program options that meet their interests and educational backgrounds

Empathetically communicate application outcomes to our students, whether positive or negati...