Customer Experience Advocate

Customer Experience Advocate

Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their reputation as a global leader in independent innovation and engineering.

With market expansion continuing to grow beyond forecast, they have an immediate requirement for a Customer Experience Advocate (CEA) to complement their Customer Experience Team.

Focusing on delivering exceptional customer service across multiple communication channels, including phone, email and social media, CEA’s are instrumental in creating and preserving seamless customer service experiences at every opportunity.
 
Key responsibilities:

• Manage inbound and outbound customer interactions across phone, email and ensuri...