Customer Experience Agent

Position Type: Entry Level - Individual Contributor

Employment Type: Full-Time and Fixed Term Contract

Work Setup: Onsite, Nightshift

Salary Range: P18,500 - P23,500 monthly

About the Job: Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our client team as a Customer Experience Agent, where you’ll assist customers with their inquiries, ensure accurate documentation, and introduce them to the latest offerings. Curious to learn more? Apply now!

Scope & Responsibilities

• Assist customers with technical issues and concerns related to their use of the product and/or service.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information as needed.
• Upsell existing customers on new or enhanced services.
• Maintain a courteous and professional demeanor at all times. ...