Customer Experience Agent - San Nicolas

Alorica

Full time Laoag City, Ilocos Region Information and Record Clerks

Posted:

June 07, 2026

Location:

Laoag City, Ilocos Region, Philippines

Job Description

JOB SUMMARY
 Performs routine customer service phone support to client specific needs. Work is performed under regular supervision. JOB RESPONSIBILITIESResponds to requests and calls from customers related to client specific programs and products
Identifies and responds to customer’s needs based on designated procedures of account/client
Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call related information of each call received for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
OTHER RELATED DUTIESEscalates calls to supervisor when necessary and appropriate
Maintains and updates customer information as neces...
                

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Job Overview

Job Type: Full time

Location: Laoag City, Philippines

Posted: June 07, 2026

Deadline: July 17, 2026