Customer Experience Analyst

Do you dream of an exciting role where your work will have a real impact on young people's futures?
EF Language Abroad is looking for a strategic, customer-centric, and data-driven Customer Experience Analyst to elevate our students' journey to the next level
You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints. As a Customer Experience Analyst based in Medellín, you will be responsible for identifying opportunities to improve processes, supporting customers before, during, and after their experience with EF, and ensuring that every interaction reflects our high-quality standards. Your focus will be to gather insights, solve problems proactively, and collaborate with different teams to elevate the overall customer experience. This role involves direct interaction with our customers via phone, email, online platforms, and in-person—always with a personalized, human approach.
Your main responsibilities ...