Customer Experience Analyst

About the role

This is a full-time, office-based Customer Experience Analyst (Non-Voice) position at Accel International Manpower Corporation located in Cainta Rizal. In this role, you will be responsible for delivering exceptional customer service through non-voice communication channels, such as email, chat, and social media. Your primary focus will be on resolving customer inquiries and concerns, while also providing valuable insights to drive process improvements.

What you'll be doing

1. Respond to customer inquiries and complaints through various non-voice communication channels
2. Provide accurate and timely solutions to customer issues
3. Proactively identify and escalate critical customer concerns to ensure prompt resolution
4. Analyse customer feedback and data to identify trends and opportunities for improvement
5. Contribute to the development and implementation of customer service strategies and best practices
6. Col...