Job Description
Location:
Nairobi, Kenya
Industry:
Skincare / Beauty / Consumer Products
Company Type:
High-growth Startup
Reports to:
Head of Growth / Operations
ABOUT THE COMPANY
A fast-growing skincare startup based in Nairobi, building science-backed, customer-loved products for a rapidly expanding African and global market. The ambition is bold: to create skincare solutions that are effective, inclusive, and deeply informed by customer insight.
As we scale, customer experience is a
growth engine
. We are therefore seeking a
Customer Experience Analyst
who excels at the intersection of data, people, and product.
ROLE PURPOSE
The Customer Experience Analyst will be responsible for translating customer insights into actionable strategies that influence
product development, marketing, service delivery, and sales
.
This role is central to how we listen to our customers, refine our products, and expand int...
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