Customer Experience and Insight Manager

About the Role:

At Liberty Specialty Markets, we understand the value of customer insight. This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementation of relationship and transactional programs, as well as use of third-party data.

Collaborating with a range of teams across LSM, such as Broker & Client Distribution, Underwriting, Claims, Risk Engineering, Operations, the CX and Insight Manager will develop and deliver customer-centric analysis and insights to drive action across LSM and support our ambition of being the trusted insurer of choice for our Clients and Broker Partners.

Key Responsibilities:

·End-to-End Research Leadership: Oversee the complete research lifecycle for a range of programs...