Home / Jobs / Customer Experience Assistant at Maisha Bora Sacco Limited
Posted:
March 02, 2026
Location:
Kenya, Kenya, Kenya

Job Description

Job Description

:
  • Provide prompt and professional assistance to walk-in members, phone callers, and email inquiries

  • Guide members through Sacco products, services, and procedures clearly and effectively

  • Resolve member complaints or escalate complex issues to relevant departments while ensuring timely feedback

  • Maintain accurate and up-to-date member records in the system

  • Support the onboarding process of new members by assisting with documentation, account opening, and orientation

  • Ensure the Sacco front office and service areas reflect high standards of order and professionalism

  • Educate members on the use of digital platforms and self-service options

  • Follow up on pending member issues to ensure resolution and member satisfaction

  • Collect and relay member feedback to the Customer Experience Supervisor to support service improvements

  • Prepare daily service repo...

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    Job Overview

    Job Type: Full-Time
    Location: Kenya, Kenya
    Posted: March 02, 2026
    Deadline: April 11, 2026