Customer Experience Assistant Manager at Mark's

Join Mark’s Stores as an Assistant Manager, focusing on Customer Experience in Medicine Hat, Alberta. Drive exceptional customer service while developing your team’s skills.

In this leadership role, you'll be responsible for managing daily operations and ensuring a high standard of customer service. Your work will include analyzing feedback to enhance the customer journey and fostering teamwork. Collaborate with diverse departments for seamless service delivery.

Key Responsibilities:
• Hire and build a strong customer service team
• Manage scheduling and daily workload for efficiency
• Coach team members on loyalty and service programs
• Resolve customer issues effectively and promptly
• Maintain a culture of recognition and support

Requirements:
• Proven leadership and communication skills
• Strong understanding of customer needs
• Effective problem-solving capabilities
• Ability to mentor and...