Customer Experience Associate

Purpose: The purpose of this role is to provide administrative support to the Customer Experience department, ensuring the achievement of Service Level Agreements (SLAs) and goals aligned with Brights values. The incumbent will undertake a range of duties, including reporting, training and customer service activities and assume a deputy role for the department supervisor in their absence.
Key Responsibilities
Provide administrative support to the Customer Experience department
Ensure accurate and timely month-end reporting - Coordinate and minute weekly management sessions
Assist Department Supervisor with ad-hoc duties and projects
Monitor and promote Net Promoter Score (NPS) surveys in-store
Manage incentive programs and daily NPS reports
Deliver in-store training on customer experience processes and procedures
Identify training requirements and facilitate loyalty card training
Oversee online order fulfilment and communicate with stores on product transfers...