Customer Experience Associate - Cantonese Language Skill an Asset

Job Information

Work Location: Vancouver, British Columbia, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

Job Description

Customer Experience Associate – provides excellent customer experience and handles a broad range of customer service transactions, offering advice and information on products and solutions to existing or prospective TD customers.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary.