Customer Experience Associate in Cambridge

Elevate customer service at Scotiabank’s Cambridge Business Banking Centre as a Senior Customer Experience Associate. Engage with clients and guide them through their financial journeys every week.

As part of our Canadian Banking Branch network, you will create strong relationships and deliver exceptional service to customers. The role focuses on identifying sales opportunities, guiding clients through tech solutions, and ensuring customers are well-assisted in the lobby. Your impact here includes helping our clients reach their financial goals in a collaborative environment.

Key Responsibilities:
• Act as a lobby leader ensuring customer needs are met
• Identify and fulfill simple sales opportunities
• Introduce clients to mobile banking and self-service options
• Build strong relationships with customers
• Communicate complex concepts simply and effectively

Requirements:
• Willingness to assist customers profe...