Customer Experience Associate

Work Location

Qualicum Beach, British Columbia, Canada

Work Hours

15 hours

Line of Business

Personal & Commercial Banking

Pay

$22.00 - $27.21 CAD

Department Overview

At TD Canada Trust, we are the frontline of TD Bank, building deep and lasting relationships with customers and providing a broad range of customer service transactions and advice on services, products, and solutions to existing or prospective TD customers.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as neces...