Customer Experience Associate

Description

Key Accountabilities

Customer

• Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
• Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and other transactions, as necessary) in an accurate and efficient manner.
• Assist with responding and resolving customer concerns, escalating when necessary.
• Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.

Shareholder

• Support the achievement of business objectives by supporting advice goals.
• Promote products, advice, services and banking capabilities.
• Understand and apply operating policies and procedures.
• Contribute to business objectives for Operational Excellence...