Customer Experience & Automation Analyst

IntouchCX in Bogotá is looking for a Business Analyst to enhance customer interactions and operational efficiency. This role involves analyzing user behavior, optimizing interaction flows, and supporting automated solution design.

You will collaborate with cross-functional teams to drive improvements in user journeys and system performance. A degree in a related field and 1.5 – 3 years of relevant experience are required.

The position offers an opportunity to influence user experiences in a dynamic environment.