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Customer Experience Consultant

Maersk
Full-time Guatemala, Guatemala Department Information and Record Clerks
Posted:
June 03, 2026
Location:
Guatemala, Guatemala Department, Guatemala

Job Description

As a Customer Experience Consultant you will be the primary point of contact for key customers ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customers as well as internal and external stakeholders. 

As a Customer Experience Consultant you will be the primary point of contact for key customers ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customers as well as internal and external stakeholders. 

  • Coordination with Airlines, Shipping lines, Transporters and Port authorities to achieve required delivery to customers; 

  • Professional pro-active communication with customers as well as attend to customer concerns; 

  • Provide regular and accurate status reports of shipments; 

  • Complete ownership of each job/file; 

  • Validation of cost and revenue at file level; 

  • Swift resolution of queries; 

  • Accurate and ti...

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    Job Overview

    Job Type: Full-time
    Location: Guatemala, Guatemala
    Posted: June 03, 2026
    Deadline: July 13, 2026