Customer Experience Consultant

INTRODUCTION

The customer experience consultant will play an integral role in ensuring a consistent, high-quality customer experience across six stores operated by jump street investments nationwide.

The role focuses on improving customer satisfaction, driving store revenue growth, optimizing birthday party packages, managing promotions, conducting store inspections, and supporting sales performance. The position also plays a key role in training and developing front-end staff and ensuring operational staff meet required safety and service standards.

Monitor operations, identify opportunities for improvement, and work closely with store teams to enhance customer experience and operational performance.

KEY RESPONSIBILITIES

• Customer experience & satisfaction


• Monitor and evaluate the overall customer experience across all stores.


• Implement and...