Customer Experience Consultant (Ocean Operations)

Maersk

Full time Manila, Metro Manila Business Operations Specialists

Posted:

March 02, 2026

Location:

Manila, Metro Manila, Philippines

Job Description

Purpose of the role : Responsible for owning/managing the customer experience of his/her customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.
Responsibilities:
Customer's business acumen and ability to know what factors drives the decision making.
Onboard customers and build strong and collaborative relationship with both established and new customers.
Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
Be fully responsible for customer sati...
                

Apply for this Job

Submit your application for the Customer Experience Consultant (Ocean Operations) position at Maersk.

Apply Now Save for Later

Job Overview

Job Type: Full time

Location: Manila, Philippines

Posted: March 02, 2026

Deadline: April 11, 2026