Customer Experience Consultant

Purpose of the role : Responsible for owning/managing the customer experience of his/her customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.

Responsibilities :

• Customer's business acumen and ability to know what factors drives the decision making.
• Onboard customers and build strong and collaborative relationship with both established and new customers.
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be fully responsible for ...