Customer Experience Coordinator I

Position Title: Coordinator, Customer Experience

The Coordinator, Customer Experience is the front-line point of contact for our customers who need to get a quote, order parts, and follow up on an order. He/She provides the best support by researching the issue and providing the best solution possible. He/She will coordinate with other departments to ensure that customers’ issues or problems are being taken care of and should be able to wow our customers through timely, efficient, and humane responses.

Responsibilities

• Strategic Management : Present ideas and solutions to help improve performance, domain processes, and company policies.
• People Management : Participate in team and company activities such as townhalls, team huddles, and updates. Interact with teammates and share inputs in creative problem solving projects and action plans.
• Technical/Functional Management :
  • Respond and resolve cu...