Customer Experience Coordinator

Job Summary:
We are looking for a Customer Experience Coordinator to support client relationships through video consultations, sales pipelines, and customer success strategies. This role will involve assessing client needs, providing solutions, and helping business owners implement AI-powered marketing solutions. The ideal candidate will be self-driven, excellent at communication, and passionate about delivering customer success.

Key Responsibilities:

• Conduct video consultations with business owners to assess their needs and suggest marketing solutions.
• Guide clients through the decision-making process and assist with implementing marketing strategies.
• Track client progress and work closely with leadership to ensure satisfaction.
• Provide regular feedback on client interactions to help improve services.
• Follow up with leads and support the customer success journey to ensure high conversion rates.