Customer Experience - Customer Experience Analyst

Customer Experience Analyst

About ACH Group: For more than 70 years, ACH Group, a leading not-for-profit in aged care, has enriched the lives of older South Australians. With more than 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose led roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

Make an impact on the lives of customers as the next Customer Experience Analyst at ACH Group!

The role: The Customer Experience Analyst has a pivotal role in ACH Group’s engagement with customers about their experiences with care and services. You will provide valuable insight into the Voice of the Customer by supporting customer participation and engagement in focus groups and surveys; providing analysis and advice on current customer feedback trends; and und...